Sigh. You'll never believe what a Subway employee did when a pregnant customer made a request based on medical recommendations made by her doctor.
Kassidy Small was just trying to order a sandwich—but according to Small, a Subway employee mistreated her and denied her request to make her order suitable for a pregnant woman.
"I'm expecting and doctors recommend that you don't eat deli meat unless it's thoroughly heated," the Iowa mother explained to WhoTV. "Usually when I eat at Subway I ask them to microwave my meat then toast it."
But Small ran into an issue when she attempted to place her usual order at a local Subway.
"He just said he was really busy and that this is fast food, not fine dining," Small said of the employee's reaction to her request.
According to Small, the employee refused to heat the meat before toasting the sandwich. He insisted that the meat was hot enough for Small to consume, even pulling out a food thermometer to prove it—which is interesting, because he couldn't find the time to simply zap the meat in the microwave but was able to find a thermometer and take its temperature. According to the thermometer's reading, the meat was 140 degrees. The CDC recommends pregnant women heat deli meat to at least 165 degrees to prevent the risk of bacteria.
"I was in tears and that's embarrassing in public," Small said. "It's easy for a pregnant woman to cry but I was also upset because of what just happened."
Small posted about the experience on social media, prompting supporters to come to her defense. She hopes her experience will help people understand the importance of helping customers with their medical requests.
"Maybe someone will read it and now when someone makes a request they will do it more happily instead of putting down the person for whatever they are requesting," Small said.